In High Gear

I’m serenely happy at the moment. It’s the little things. There’s been a regime change; it will take awhile for the slaves to fully perceive the shackles gone – many of those shackles were limitations on thought and judgment. It takes time to adapt to a changing environment.

It’s the little things, like being able to tell the customer straight up what the issue is, rather than craft vague non-answers that are kinda sorta right. I hope to use “we have made an adjustment and the issue is no longer occurring” and “we have corrected that issue and your account is now functioning normally” in only the extremest cases from this point forward.

It’s the little things, like having confirmation that if all the work is done, it’s ok to look at the Internet a bit. It’s being able to use instant messenger as a tool, whose abuse would have consequences on the abuser, not the user. It’s hearing real healthy natural human laughter from the offices, and an open door policy that means the door is actually open.

The bitterness is gone. There is still cynicism, and politics do still exist. Customers are still challenging. Corporate culture is still silly. Fellow techs still need catch-up training. But it feels as though I’ve been wading through a black night through chest deep snow for so long that a moonlight evening on a grassy hill is too much to be believed.

It will go eventually. All things change. Life is suffering. What happiness comes is just for a brief while, so it is only right to enjoy it as best one can.

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