You don’t need no steenkin’ email!
The screaming has started again. It’s worse than it was before. One customer is working with 12 banks (I don’t know why) and can’t get statements from any of them. Another customer gave us their list of blocked senders:
Luxor Hotel
Continental Airlines
Delta Airlines
AirTran Airways
Expedia
Southwest Airlines
TigerDirect
CDW
Computers4sure
The part that makes it worse – there is no escalation path of any kind. Some supervisors say to escalate it so that management can review. Other supervisors order the escalations kicked down. I dunno if management is reviewing anything. The reps get caught in the middle – there is no right answer. The customers want someone to pay attention. They all demand escalation to someone who can make a decision.
I don’t think we have anyone like that here.
I knew it was coming, but I had hoped that the change in filtration that made the other bunch stop screaming would be in effect here as well. If it is, it hasn’t helped much. This is incredibly painful, and it doesn’t let up.
I guess they’re just asking for a service we don’t offer.
Comments(3)
user controled white listing is coming. We had to wait for a patch from the vendor to fix a bug in the while list API calls. We now have that patch and dev is working on adding the functionality into the control panel =)
Unfortuanately I can’t help you with the lack of clue in your deptartment =)
A friendly tip – TS Management prolly isn’t doing anything. Can’t say 100% for sure – if it helps any, Sups don’t have much to do with it, and we heard escalate, don’t escalate, escalate, don’t escalate back and forth too. Sorry you guys are still in a mail mess…sucks that no one seems to care there. Spring, BTW, my email address is deekin@gmail.com if there is anything to send to me. Seems something got lost, as I never saw what grrwoo asked about. Thanks – hang in there!