In High Gear

1. That gmail were Lynx-compatible.

2. That I knew how to refresh a page in Lynx. I’ve been poking and prodding for some time and still haven’t found it. If I update my journal once in Lynx, I have to close the whole damned thing and re-open (and re-log-in) in order to write another entry.

3. That the Lynx-LJ combo didn’t always barf on kires‘ templates. “Infinite loop or database is busy” it says.

4. That I had figured out how to copy the URL from a link so that I could paste it into a regular browser real quick-like, so I can take a peek at a picture from time to time.

These are just a few. I gots a lots more wishes, but those are for different sorts of posts. Heh.

Comments(7)

The screaming has started again. It’s worse than it was before. One customer is working with 12 banks (I don’t know why) and can’t get statements from any of them. Another customer gave us their list of blocked senders:

Luxor Hotel
Continental Airlines
Delta Airlines
AirTran Airways
Expedia
Southwest Airlines
TigerDirect
CDW
Computers4sure

The part that makes it worse - there is no escalation path of any kind. Some supervisors say to escalate it so that management can review. Other supervisors order the escalations kicked down. I dunno if management is reviewing anything. The reps get caught in the middle - there is no right answer. The customers want someone to pay attention. They all demand escalation to someone who can make a decision.

I don’t think we have anyone like that here.

I knew it was coming, but I had hoped that the change in filtration that made the other bunch stop screaming would be in effect here as well. If it is, it hasn’t helped much. This is incredibly painful, and it doesn’t let up.

I guess they’re just asking for a service we don’t offer.

Comments(3)